Fixing No Audio Issue in 2016 Ford Escape's Sync 3 System

Table of Contents

1. Introduction
2. Issue with the Ford Escape's Radio Audio
3. Troubleshooting the Problem
4. Using an OBD Reader to Diagnose the Issue
5. Attempting to Update the Sync System
6. Replacing the Audio Control Module (ACM)
7. Disassembling the Dashboard
8. Removing the Faulty ACM
9. Installing the Replacement ACM
10. Testing the Fixed Radio Audio
11. Conclusion

Introduction

👋 Welcome back everyone! In this article, we'll be discussing a common issue that many Ford Escape owners may face with their radio audio system. If you've noticed that the radio audio in your 2016 Ford Escape is no longer working, you've come to the right place. We'll dive into the troubleshooting steps and explore possible solutions to get your radio audio back up and running. So, let's get started!

Issue with the Ford Escape's Radio Audio

If you or your wife own a 2016 Ford Escape, you may have noticed that the radio audio is no longer functioning. When the car is turned on, the touchscreen display remains operational, but there is no audio output. This means that the source cannot be changed, and adjusting the volume has no effect. This can be quite frustrating, but don't worry, we'll help you fix it.

Troubleshooting the Problem

Before jumping into any repairs, it's essential to troubleshoot the issue to pinpoint the cause of the problem. One possible culprit mentioned in online research is a malfunctioning Audio Control Module (ACM). This module controls the audio functions in the vehicle. However, before we confirm this, let's try a few other troubleshooting steps.

First, check the general settings on the touchscreen display. Look for a "master reset" option and give it a try. If this doesn't resolve the issue, locate the passenger fuse panel underneath the glove box. Find the fuse responsible for the radio and try pulling it out. If none of these steps fix the problem, it's time to move on to more in-depth diagnosis.

Using an OBD Reader to Diagnose the Issue

To further investigate the issue with the radio audio, you can use an OBD reader specifically designed for Ford vehicles. One such tool is the Forscan OBD reader, which can be easily purchased on Amazon. Connect the OBD reader to your laptop and install the Forscan software.

Once the software is running, you'll be able to access various modules in your Ford Escape. In this case, we're interested in the Audio Control Module (ACM). Double-click on the ACM to perform diagnostic tests. If there are any errors detected, it indicates a problem with the module itself.

Attempting to Update the Sync System

In some cases, updating the Sync system software can resolve audio-related issues. Ford provides a file that can be downloaded from their website and transferred to a USB drive. By inserting the USB drive into the car's USB port, you can initiate the update process. However, it's essential to keep the car running during the update to prevent the battery from dying or the car from turning off.

If you have already attempted to update the Sync system but encountered difficulties or the update did not resolve the audio issue, it's time to consider an alternative solution.

Replacing the Audio Control Module (ACM)

Based on the troubleshooting steps and research conducted, it seems that the Audio Control Module (ACM) may be faulty. To replace the ACM, you'll need to disassemble part of the dashboard.

Start by removing the top CD player cover, which can be easily popped off by applying pressure with your hand or using a plastic trim remover tool. Next, locate and unscrew the screws that secure the ACM in place. You may need to remove a trim panel to access these screws. Once the screws are removed, the ACM can be detached from the dashboard.

Disassembling the Dashboard

To disassemble the dashboard and gain access to the ACM, you don't need to remove the entire bracket. It's unnecessary and can make the process more complicated. Unscrew the screws that secure the ACM and then gently push the touchscreen display forward. This will provide enough space to slide out the ACM without disconnecting any cables. Note that there are two antenna connectors at the back of the unit. Use needle-nose pliers to squeeze the top and bottom of the connectors and gently pull them out.

Removing the Faulty ACM

With the dashboard disassembled, locate the ACM and disconnect any cables attached to it. Keep in mind the orientation of the cables to ensure proper reinstallation later. Once the cables are disconnected, unscrew any screws holding the ACM in place. Carefully remove the faulty ACM from the vehicle.

Installing the Replacement ACM

To install the replacement ACM, follow the reverse steps of the removal process. Connect the cables to the new ACM and secure it with screws. Ensure that all connectors are properly seated. Slide the touchscreen display back into place, making sure it aligns correctly. Use the screws to secure the display panel.

Testing the Fixed Radio Audio

Before reassembling the dashboard completely, it is crucial to test the radio audio to confirm that the issue has been resolved. Reconnect all cables and antennas, ensuring they are properly plugged in. Turn on the car and test the radio audio function. You should now be able to change the source and adjust the volume, restoring full functionality to your Ford Escape's audio system.

Conclusion

In conclusion, issues with the radio audio in a Ford Escape can be frustrating, but with the right troubleshooting steps and a replacement Audio Control Module (ACM), you can get it working again. Remember to follow the disassembly and installation steps carefully, ensuring all connections are secure. By replacing the faulty ACM, you should be able to enjoy your favorite tunes once more in your 2016 Ford Escape.